1. Close SunTouch
  2. Open My Computer.
  3. Navigate to c:\SUNPLUS\Extras\
  4. Run crystal1.exe.  If you are attempting to run SunTouch on Windows Vista or higher, you must first right-click on the software and select Run as administrator... Note: SunTouch was not designed to run on any platform other than Windows XP.  Please consult our Software Compatibility table on what operating systems it will run on.
  5. Run crystal2.exe in that order from C:\SUNPLUS\Extras.  If you are attempting to run SunTouch on Windows Vista or higher, you must first right-click on the software and select Run as administrator...
  6. After they install, open SunTouch and test the report.

If that did not work, try the following:

  1. Open My Computer.
  2. Navigate to c:\SUNPLUS\Reports\.
  3. There should be 135 RPT files in this folder. If there are any less, reinstall SunTouch.
  4. If the Reports folder is not in the Sunplus folder, reinstall SunTouch.