SunTouch Troubleshooting

Installing KeyLok Software License Dongle
IF THE KEY IS PLUGGED IN BEFORE BEGINNING THE INSTALLATION PROCESS, UNPLUG THE KEY FROM THE COMPUTER.  DO NOT PLUG IN THE KEY UNTIL AFTER THE INSTALLAT...
Tue, Apr 18, 2017 at 7:21 PM
How to Perform SunTouch Maintenance
If you get the error below when opening SunTouch, you will have to run maintenance before SunTouch will open. The SunTouch Improper Exit Message is jus...
Mon, Sep 26, 2016 at 10:54 AM
Reports Will Not Open in SunTouch
Close SunTouch Open My Computer. Navigate to c:\SUNPLUS\Extras\ Run crystal1.exe.  If you are attempting to run SunTou...
Tue, Sep 20, 2016 at 6:57 PM
SunTouch Receipt Printing
SunTouch only supports parallel receipt printers from Star.  If you are attempting to use a USB printer, you will need to upgrade to our SalonTouch software...
Tue, Jan 31, 2017 at 11:00 AM
Perform Database Rebuild
A data rebuild for SunTouch cleans up any data anomalies that may be present in the current database. WARNING IF THE DATAB...
Wed, Sep 21, 2016 at 3:41 PM
SunTouch Returns Error 3112 When I Open It
This is an unrecoverable error message denoting the SunTouch database is corrupt. The only fix for this is to restore from backup. This error usually occ...
Tue, Sep 20, 2016 at 6:39 PM
SunTouch Returns Error Message 91
Error 91 is a data corruption error for the Sunplus.mdb.  You can perform a rebuild on the database: http://help.salontouch.com/solution/articles/14000...
Wed, Sep 21, 2016 at 3:56 PM
SunTouch Returns Error 14-6 When I Open It
Restart the PC.  Do not try to open SunTouch until you complete the following steps. Open My Computer. Navigate to c:\SUNPLUS\. Rename the...
Wed, Sep 21, 2016 at 4:10 PM
SunTouch Will Not Open After a Power Failure or Hard Shutdown
SunTouch will start to open, but will disappear after stopping at loading step 6.  The suntouch.exe is still running in the Task Manager's Details. ...
Mon, Feb 13, 2017 at 5:16 PM
My timer will not connect on new PC. All the settings are correct.
The timer refresh rate for the PC's processor may be too fast for SunTouch to keep up.  SunTouch is a 27 year old software platform that used the clock ...
Mon, Feb 13, 2017 at 5:14 PM