The Windows 10 April 2018 update to version 1803 has caused problems with the Windows File and Printer sharing and may have caused some PCs to enter a boot loop or boot to a black screen. Other issues have been reported, with most of these have been resolved. The Windows File and Printer sharing are currently ongoing.
- Check to make sure that the Password Protected Sharing is turned off on the server machine.
- Check to make sure that these two services are running : Function Discovery Provider Host & Function Discovery Resource Publication
- Check that the IPV6 protocol is turned off on the server machine, I've had that fix multiple clients issues with networking.
- If after checking all 3 of those sections, you may then turn them over to a computer tech, as anything more would be out of scope for us.
This update is causing problems with workgroup networking.
- Unshare SalonTouch on the server.
- Right click on the folder and click Properties.
- Click the Sharing tab.
- Click Advanced Sharing...
- Uncheck the Share this folder.
- Click OK.
- Click OK.
- Reshare the SalonTouch folder on the server.
- Propagate changes to all child objects.
- On the workstation, use the path to SalonTouch on the server PC (\\MainPCname) Etc.
- Enter the Username & Password to the server PC and check off the Remember me.
- The Username will be in COMPUTERNAME\USERNAME format.
At this time Microsoft has not released any updates or statements on the update. Our support technicians are not able to resolve this issue as it is a Windows level issue. Our support technicians can still contact the salon and determine root cause of the problem, but if the issue is caused by an update to version 1803 we will not be able to resolve it.
If your business cannot wait for an update from Microsoft, you can attempt a system restore to a point before the April update. This may take several hours depending on the age of the restore point and the number of changes occurring.
WARNING: If the PC loses power during the system restore, the Windows operating system may become damaged. You may want to consult your computer technician before performing a system restore.
Microsoft has information on performing a system restore located on their website: https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options
Windows Users can defer updates in Windows 10 for a certain period of time: Microsoft has information on how to defer the updates here: https://support.microsoft.com/en-us/help/4026834/windows-10-defer-upgrades. Windows Professional users can pause the Windows updates for a set duration: https://support.microsoft.com/en-us/help/4028233/windows-10-schedule-a-restart-or-pause-updates.