SalonTouch Software Support

General FAQ 39

• How do I customize the Activity Screen Layout?
• What Credit Card Processors can I use?
• I unchecked all the security boxes, but employees still have access
• How do I create a new Room Layout on my Activity Screen
• Working with the till

View all 39

Tanning 19

• How do I set a room to ignore the wait period between visits?
• Setting Up Membership Services
• My Beds are Not Deducting Sessions, Points, or Minutes
• Managing Inventory in SalonTouch 10
• How do I Test a Room in SalonTouch

View all 19

Hair 3

• What is a Service Provider?
• What is a Provider Group
• How do I create a Provider Group

General Getting Started 9

• Things to know before you get started using SalonTouch
• SalonTouch Technical Guide
• New Salon Profile Setup
• Security Setup
• Creating a new employee

View all 9

Hair Module Getting Started 0

Tanning Module Getting Started 0

Hardware 2

• Electronic signature pad installation (ePad)
• ePad Troubleshooting

SalonTouch 9 (Pearl) 11

• Selling Membership EFT Services
• Setting Up Membership Services
• Membership Freeze Services
• Membership Cancellation Services
• EFT Settings for Memberships

View all 11

SalonTouch 8 (Evolution) 10

• Selling Membership EFT Services
• Setting Up Membership Services
• Membership Freeze Services
• Membership Cancellation Services
• Membership UnFreeze Services

View all 10

SalonTouch 10 14

• Selling Membership EFT Services
• Setting up Membership Services
• Membership Freeze Services
• Membership Cancellation Services
• Membership UnFreeze Services

View all 14

General 30

• My Timer Stopped Talking to SalonTouch
• Fingerprint Scanner Does Not Scan All Clients
• My Receipt Printer Will Not Print
• What Operating Systems is Your Software Compatible With?
• Where Do I Find the SalonTouch Manual

View all 30

SalonTouch 10 0

SalonTouch 9 (Pearl) 38

• My Beds are Not Deducting Sessions, Points, or Minutes
• Setting Up Your Online Support Account
• How do I get started using EFT (Electronic Funds Transfer)?
• How Do I Setup My Spray Tan Booth
• How do I modify a clients existing package or add a free one?

View all 38

SalonTouch 9 (Pearl) Getting Started Guide 12

• Creating a New Employee
• Adding a New Client
• Creating Products
• Adding Product Inventory
• Setting up Printers and Cashdrawers

View all 12

SalonTouch 8 (Evolution) 65

• I am Getting Error -2147217842- When I Open SalonTouch
• Error 516 when opening SalonTouch LIVE
• New Products and Services do not show in the Register
• We just installed a new shared printer. When we select this printer in SalonTouch from the dropdown list and hit save, it does not save this setting.
• How do I set up regular simple commissions for my employees?

View all 65

SalonTouch 10 Getting Started Guide 1

• Setting Up Timer in SalonTouch 10

Getting Started 16

• Creating a new employee
• Creating Provider Groups
• Creating Provider Services - Pricing
• Creating an employee
• Creating Provider Services - Booking

View all 16

FAQ 2

• How do I Change the Time Slots in the Appointment Window
• What are Transfer Values?

Working With Reports 1

• SalonTouch Direct Connect Process

SalonTouch Evolution 3

• In House Credit / Fees Owed Invoices Report
• In House Credit List
• In-house Credit on the Daily Totals

SalonTouch 10 1

• Working with Reports

SalonTouch Direct Connect 2

• SalonTouch Direct Connect Process DB01
• SalonTouch Direct Connect Process DB02

Software Security 2

• SalonTouch Firewall and Antivirus Settings
• Why We Suggest Windows 10 Professional

Avast Anti-virus 1

• Updating Avast and SalonTouch

Windows Networking Issues 1

• Windows 10 Networking Issues after Windows 10 Update

Instructions to Change Worldpay URL 2

• How to Change your WorldPay POS settings in SalonTouch Pearl for the new URL
• How to Change your WorldPay POS settings in SalonTouch Evolution for the new URL

EMV Compliant Chip Processing 2

• EMV Chip Reader FAQ
• Worldpay EMV Compliant Chip Processing FAQ

Worldpay Processing 5

• Ingenico isc-250 Chip Reader Issues
• Credit Card Double Charges using Worldpay Merchant Services
• Export Checking Records from SalonTouch Evolution
• What Worldpay platform am I on?
• Worldpay ACH Posting