ePad Troubleshooting

Crashes when you open a document to esign
Install the correct driver. The Evolution driver may be installed. See Epad Installation for information on installing either driver set. 

Crashes Printing a Receipt

Problem:
When printing a receipt SalonTouch crashes. In SalonTouch Evolution the Performance Monitor Displays: 

Resolution:

1. Click Setup
2. Click Printer /Cashdrawer
3. Place a check mark next to Use Crystal Reports to print receipts.
   
4. Click Save

Signature Not Printing on Receipt

1. Click Setup
2. Click Printer /Cashdrawer
3. Place a check mark next to Use Crystal Reports to print receipts.
   
4. Click Save

ePad Device is plugged in, but not seen in device manager 

Make sure the device is not plugged into a hub and instead directly plugged into the computer.

pDoc Signer returns Unexpected Error 

Problem: When pDoc Signer is launched, the following is returned:
Unexpected error has been occurred. Cannot complete this operation. 

Resolution:

This is caused by the certificate being used by the software expiring. A new certificate must be used.
This new signing certificate will expire in April 2020. We will be including this new certificate in the next update to pDoc Signer, and a future version of pDoc Signer will provide advance notice of certificate expiration and assist with the installation of a new signing certificate.
If you have any questions or needed assistance, please either respond to the email or you can call us at 1 805 520 8286 between the hours of 0730AM and 0430PM M-F (Pacific time) 

Perform the following:

1. Close the pDoc Signer application if it is running on your computer:
2. Using Windows Explorer, navigate to the pDoc Signer installation folder. - Typically the default path can be found as listed below:
   1. “C:Program FilespDoc Signer” for 32-bit Operating Systems
   2. “C:Program Files (x86)pDoc Signer” for 64-bit Operating Systems
3. Locate the file named pDocSigner.pfx and delete it. - To delete the file, please right click on the pDocSigner.pfx and left click Delete.
4. Once the pDocSigner.pfx file has been deleted, please download the file pDocSignerPFX.zip from the Topaz website (link found below) and unzip it http://www.topazsystems.com/software/_pdoc/pDocSigner.pfx
5. Copy and paste the new pDocSigner.pfx file to the installation folder.
   1. “C:Program FilespDoc Signer” for 32-bit Operating Systems
   2. “C:Program Files (x86)pDoc Signer” for 64-bit Operating Systems
6. Once completed, please open your pDoc Signer and try to sign a PDF to verify that the issue has been removed.

Problem: SalonTouch epad displays list of custom release forms to print, but does not open them. 

Resolution: This may be caused by having subfolders with the same file names in them. Check the SalonTouch Releases folder normally: C:\SalonTouch\Releases.
Move any subfolders to the c:\SalonTouch\support folder and test it.
Move back any custom release/contract files in the subfolders to the C:\SalonTouch\Releases folder.