Crashes when you open a document to esign
Install the correct driver. The Evolution driver may be installed. See Epad Installation for information on installing either driver set.
Crashes Printing a Receipt
Problem:
When printing a receipt SalonTouch crashes. In SalonTouch Evolution the Performance Monitor Displays:
Resolution:
- Click Setup
- Click Printer /Cashdrawer
- Place a check mark next to Use Crystal Reports to print receipts.
- Click Save
Signature Not Printing on Receipt
- Click Setup
- Click Printer /Cashdrawer
- Place a check mark next to Use Crystal Reports to print receipts.
- Click Save
ePad Device is plugged in, but not seen in device manager
Make sure the device is not plugged into a hub and instead directly plugged into the computer.
pDoc Signer returns Unexpected Error
Problem: When pDoc Signer is launched, the following is returned:
Unexpected error has been occurred. Cannot complete this operation.
Resolution:
This is caused by the certificate being used by the software expiring. A new certificate must be used.
This new signing certificate will expire in April 2020. We will be including this new certificate in the next update to pDoc Signer, and a future version of pDoc Signer will provide advance notice of certificate expiration and assist with the installation of a new signing certificate.
If you have any questions or needed assistance, please either respond to the email or you can call us at 1 805 520 8286 between the hours of 0730AM and 0430PM M-F (Pacific time)
Perform the following:
- Close the pDoc Signer application if it is running on your computer:
- Using Windows Explorer, navigate to the pDoc Signer installation folder. - Typically the default path can be found as listed below:
- “C:Program FilespDoc Signer” for 32-bit Operating Systems
- “C:Program Files (x86)pDoc Signer” for 64-bit Operating Systems
- Locate the file named pDocSigner.pfx and delete it. - To delete the file, please right click on the pDocSigner.pfx and left click Delete.
- Once the pDocSigner.pfx file has been deleted, please download the file pDocSignerPFX.zip from the Topaz website (link found below) and unzip it http://www.topazsystems.com/software/_pdoc/pDocSigner.pfx
- Copy and paste the new pDocSigner.pfx file to the installation folder.
- “C:Program FilespDoc Signer” for 32-bit Operating Systems
- “C:Program Files (x86)pDoc Signer” for 64-bit Operating Systems
- Once completed, please open your pDoc Signer and try to sign a PDF to verify that the issue has been removed.
Problem: SalonTouch epad displays list of custom release forms to print, but does not open them.
Resolution: This may be caused by having subfolders with the same file names in them. Check the SalonTouch Releases folder normally: C:\SalonTouch\Releases.
Move any subfolders to the c:\SalonTouch\support folder and test it.
Move back any custom release/contract files in the subfolders to the C:\SalonTouch\Releases folder.
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