General

My Timer Stopped Talking to SalonTouch
Almost all timer issues are resolved by simply restarting the timer.  If the software is no longer able to set beds, perform the following steps: ...
Thu, Jul 13, 2017 at 10:50 AM
Fingerprint Scanner Does Not Scan All Clients
General The Fingerprint Scanner does not work well on about 6 to 8% of people. Some professions such as machinist, dock workers, doctors, n...
Thu, Jul 21, 2016 at 4:28 PM
My Receipt Printer Will Not Print
In SalonTouch, check the printer driver for the printer that is used to print receipts. Click Setup Click Printer/Cashdrawer on the left...
Thu, Jul 21, 2016 at 4:33 PM
What Operating Systems is Your Software Compatible With?
SalonTouch Evolution and SalonTouch Pearl will work on almost any Windows computer.  However, the older software systems will lose functionality on ne...
Sun, Oct 8, 2017 at 12:38 PM
Where Do I Find the SalonTouch Manual
SalonTouch Pearl Click the Help Icon in the upper Right. Click Manual. SalonTouch Evolution Click the V...
Thu, Jul 21, 2016 at 4:46 PM
My Salon is not Synchronizing With My Other Salons
Most of the times this can be taken care of with a simple restart of the PC. Restart the PC every night to help ensure that the data s...
Thu, Jul 21, 2016 at 4:49 PM
Why Won’t My Printer Print?
There are many reason that your receipt or report printer will not print. The wrong printer may have been selected in SalonTouch, the printer name may hav...
Sat, Nov 18, 2017 at 11:09 AM
Entering A Support Ticket
Click New support ticket on the upper right corner of the screen.  You can also click here to enter SalonTouch Support Tickets. You will need to ent...
Mon, Jul 25, 2016 at 5:13 PM
SalonTouch is not starting on my workstation but works fine on my main computer.
You will usually see  error messages popping up when the workstation fails to connect to the main/server PC. This is very indicative that SalonTouch...
Mon, Aug 1, 2016 at 12:07 PM
How do I test my Reciept printer or Regular Printer in Windows?
Many times it may be useful to print a test page within windows  if the printers are not working. SalonTouch will only be able to print if the printers ar...
Thu, Jul 21, 2016 at 7:06 PM