General FAQ

Why to use credit card tokens
While the heavily encrypted credit cards being stored in the SalonTouch database are highly unlikely to be decrypted using a brute force attack, SalonTouch ...
Mon, Jul 9, 2018 at 10:37 AM
Can we store CVV codes?
We have had several salons ask about storage of the CVV code within SalonTouch.  The simple answer is that SalonTouch provides no location for storage of t...
Mon, Jul 9, 2018 at 10:28 AM
I get "The underlying provider failed on Open." message When I Open SalonTouch
This is a generic Windows error messages that mean SalonTouch cannot connect to the database server that runs behind it to store data. Wait a few mi...
Fri, Jul 27, 2018 at 4:14 PM
How Do I Setup My Spray Tan Booth?
This works with any automatic spray tanning booth or code-based equipment including the Mystic Tan, VersaSpa Pro, Norvell Auto Revolution, Pura, and othe...
Thu, Oct 4, 2018 at 10:47 AM
What are the 1 dollar charges for the Tokens
When a credit card token is stored with the merchant account, there is a request to process a $1.00 authorization against the credit card in a separate tran...
Mon, Nov 19, 2018 at 9:55 AM
How to Redeem Gift Certificates in SalonTouch 10
Making a sale using a gift certificate works very similar to making any other sale in SalonTouch.  The main difference is the use of a tracking number to de...
Mon, Dec 31, 2018 at 11:15 AM
How do I process a Refund back to a customer?
Processing refunds within SalonTouch is very straightforward. Within SalonTouch 10 you will:   Select the Client and go to the Register. Click on Othe...
Fri, May 17, 2019 at 8:26 PM
Deleting an accidental sale
SalonTouch allows the salon to remove sales from the activity records.  This is not designed as a way to refund the sale.  It is only to get rid of sales th...
Thu, Jul 11, 2019 at 10:35 AM
How to change an employee password
Newer version SalonTouch will not allow you to view the password of an employee, but it will allow it to be changed to a new password. The employee maki...
Thu, Jul 11, 2019 at 10:47 AM
Do I collect sales tax on gift certificate purchases?
No.  Sales tax is only applied at the time of sale when the card is used. Gift cards and certificates are a form of stored value card where sales are de...
Tue, Jul 16, 2019 at 5:20 PM