How do I process a Refund back to a customer?

Modified on Fri, 17 May 2019 at 08:26 PM

Processing refunds within SalonTouch is very straightforward. Within SalonTouch 10 you will:


  1. Select the Client and go to the Register.

  2. Click on Other Actions and then click on Refund button.

  3. Enter the date of Sale or a Date before that and click OK.

  4. Select the item that you want refunded and confirm by clicking Yes.

  5. Click on Tender and process this using normal procedures.


Note that if you refunding to a credit card it must be the same card that was used for the original purchase.  If you do not have the original credit card or want it refunded to a separate card, you will need to contact WorldPay to perform the refund on the Virtual Terminal.

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