SalonTouch Software Support

When you open SalonTouch it returns the following error messages:    These are generic Windows error messages that mean SalonTouch cannot connec...

This article applies to clients using our hosted SalonTouch.net Internet-based solution.  This article does not apply to salons running SalonTouc...

The most likely cause of this is that the products and Services have not been setup properly. There are a number of settings that are mandator...

The printer name that you see on the workstation is probably too long. Check the character length of the network path plus printer name (example \\server\...

Setting up regular commissions on products or tan services is very straight forward (commissions paid  as % of price or a flat dollar amount). ...

To create a limited time special tan service or product (e.g. for one month only) do the following steps: Create the special tan service ...

You can set up a Buy One – Get One (BOGO) for any combination of Tan Services or Products. The following example assumes that you want to set up a B...

The Performance Monitor - otherwise known as debug - may have been turned on by a SalonTouch technician to trap errors or accidentally by an employee.  Th...

The service that the client is trying to use does not have the bed listed as usable.  If your employee clicks Yes to override the restriction you ...

You can send Welcome and Thank You emails to customer directly from SalonTouch.  Please note that the email functionality depends on your email p...